December 15, 2022
The new Endress+Hauser Customer Experience Centre here, has been named winner of the Rethinking The Future Award 2022 in the Industrial (Built) category. Rethinking The Future is an annual award program which aims to promote outstanding work in the field of architecture and design across the world.
The 47,000 sq. ft. Customer Experience Centre established a new sustainability standard for the family-owned, Swiss-based, industrial process measurement and analysis company’s global portfolio of facilities. The centre, official inaugurated last May, also is the first privately owned project in Canada to pursue both ZCB Certification and LEED Gold simultaneously. It recently attained that ZCB Certification, the standard demonstrating that a building has achieved zero carbon operations. It is anticipated the site will produce more energy than the facility will require on an annual basis through a combination of rooftop double-sided solar panels, heat pumps supplemented by a geothermal system, and innovative energy conservation practices.
The centre is home to workplace and administrative zones, a Process Training Unit (PTU), multipurpose training rooms, workshop/repair area, Factory Acceptance Testing and calibration labs , kitchen and cafeteria areas, fitness room, and warehouse space. The PTU is a full-demonstration platform for the latest Endress+Hauser devices and solutions for process measurement and analysis. It’s one of only one of two PTUs in Canada; the other is at Endress+Hauser Canada’s Edmonton, AB facility.
The development team, comprised of stakeholders including McCallumSather, the project architect, endeavored to raise the bar for sustainability throughout the Burlington facility. The outcome is a high-performance building enclosure, creative mechanical system solutions, sustainable materials selection, supported by sustainable construction practices.
The Customer Experience Centre. Four thousand four hundred square meters of sensationally detailed architecture, designed to ensure a superior customer and employee experience. The CEC showcases Endress+Hauser’s best-in-class instrumentation. It has a full-service calibration laboratory capable of handling the entire spectrum of flow, temperature, pressure, and level instrumentation – unmatched by any in the country.