|

Endress+Hauser Transitions to New Customer Experience Centre, Showcasing the Best in Process Automation

MC EndressHauser Customer Experience Centre 1 400

November 24, 2021

 

The staff have moved into Endress+Hauser’s Customer Experience Centre, the company’s new $28-million platform in Canada for showcasing its best-in-class instrumentation technology. Customers who visit the 47,000 sq ft, state-of-the-art support and training hub can expect to get a hands-on feel for the latest innovations in process automation to help them select the right products or solutions for their needs. Every effort went into ensuring the building offers a superior customer and employee experience throughout while demonstrating environmental leadership by operating on a net zero energy and carbon basis.

The two-story Customer Experience Centre will serve the customer base from Manitoba to Atlantic Canada, with an inauguration planned for next spring.  The facility boasts a state-of-the-art Process Training Unit (PTU) – Endress+Hauser’s second in Canada – as well as a full-service calibration laboratory, second to none in the country, that’s capable of handling the entire spectrum of flow, temperature, pressure, and liquid analysis instrumentation. The PTU concept, featured in many Endress+Hauser facilities globally including Edmonton, is essentially a full-sized pilot plant with a wide range of the company’s instrumentation installed and fully functional.

“After almost two years of being limited to Zoom and Team calls with customers, having such an exceptional showcase where they can come see equipment demonstrated, ask questions of our experts, even handle some products, is going to be a delight for us – and a competitive advantage,” said Anthony Varga, General Manager, Endress+Hauser Canada. “Those visitors will get a value-added experience, which in turn will be a great relationship-builder.”

The facility was designed to extremely demanding environmental standards. The building generates its own electricity, heat, and cooling. It boasts a reflective roof with double sided solar panels to generate green power during the day. At night, most electrically powered systems like video monitors will be turned off rather than draw even standby power and the building environment is maintained by heat pumps supplemented by a geothermal system.  A months-long testing regime necessary to gain LEED Gold and net zero certification has begun.

The Customer Experience Centre also is the new home for the company’s Burlington-based sales, service, and administration staff, with almost double the floor space of the building around the corner it replaces.  Throughout the project design and development, the company’s intent was to ensure the comfort and well-being of employees. Building amenities include two cafes, a fully equipped health and fitness room, a wellness room for private time, as well as a multi-faith prayer room. There is an atrium with a live, full-sized tree for both aesthetic enhancement and oxygenation, and an outdoor terrace for employees and guests to enjoy.

None of this would have been possible, said Varga, without the enthusiastic and unflagging support of senior management of the family owned Endress+Hauser Group. “At the outset, they urged us to be bold, to create something special for all of our stakeholders that would reflect the company’s values. That’s so typical of Endress+Hauser’s corporate culture – to take the long view, to invest in our customers, employees, and communities, as furthering their success furthers ours.”

 

Source

 

Related Articles


Latest Articles

  • Bossard is Scaling Front Line Flexibility

    September , 2025 Experience Smart Factory Solutions that Adapt to Your Operators’ Needs at FABTECH 2025 By Krystie Johnston Bossard is bringing the future of assembly and inventory management to FABTECH 2025 from September 8 – 11. Visit them at Booth #B13000, at the North Hall in the Automation Pavilion at McCormick Place in Chicago… Read More…

  • Festo’s Customer Solutions Group: Tailor-Made Added Value for Maximum Success

    Festo’s Customer Solutions Group: Tailor-Made Added Value for Maximum Success

    September 4, 2025 By Krystie Johnston Festo is a global leader in the motion industry, and for more than a century, they have focused on innovations that support their customers across industries and around the world. Their commitment to this shows in every facet of their company, from Corporate and Didactic to their automation products,… Read More…


Featured Article

Revolutionizing Material Movement with Autonomous Mobile Robots

Revolutionizing Material Movement with Autonomous Mobile Robots

In today’s fast-paced manufacturing and logistics industries, the need for efficient and flexible material movement solutions has never been greater. Traditional methods like conveyor systems, forklifts, and manual pushcarts have served us well, but they come with limitations.

That’s why Omron is thrilled to announce the launch of their game-changing MD Series of Autonomous Mobile Robots (AMRs). Read more


Products

  • I/O System IP20 Maximum Efficiency in the Panel from Weidmüller 

    September 4, 2025 Maximum efficiency, great system performance and space-optimised: meet the most innovative I/O system on the market. Handle your projects with maximum performance. u-remote speeds up your installation process and makes your machines start-up faster. The seamlessly pluggable system means you can rely on your intuition and trust that there will be no… Read More…

  • S8VK-X24024A Switch Mode Power Supply from Omron

    September 5, 2025 A DIN rail power supply with Ethernet/IP and Modbus TCP communications for continuous monitoring The S8VK-X is an advanced DIN rail power supply that provides real-time monitoring of the power supply life, voltage, current, and peak current. These built-in features allow predictive maintenance to be performed on industrial equipment. Omron provides a… Read More…